Terms & Conditions
Last updated: November 2026 • Governed by the laws of India under jurisdiction of courts in Calicut, Kerala.
1Scope of Service & Care Buddy Role
Rodasi (a product of Zynthexion Technologies Private Limited, Calicut) provides personalized eldercare concierge and accompaniment services in Kochi, Kerala. Services include doctor visit accompaniment, hospital outpatient department (OPD) queue navigation, vital signs recording (blood pressure, pulse), checking medicines against prescriptions, coordinating doorstep pharmacy refills, and delivering real-time WhatsApp updates to families abroad.
Non-Emergency Disclaimer: Rodasi is an elder assistance and hospital accompaniment service. Rodasi is not a licensed hospital, ambulance service, or acute emergency room. If your parents can't call, we call 108, and your Care Buddy goes to the hospital. We keep you updated until you arrive or someone you name takes over.
2Zero Upfront Online Payment & Enrollment
Submitting an enrollment request on Rodasi requires ₹0 payment today. Registration initiates a complimentary consultation call with your Care Buddy and coordinator on WhatsApp to review your parents' location, routine, and medical needs before any formal billing occurs.
3Commitment, Refund & Cancellation Policy
To ensure continuity of care and build a trusted relationship between your parents and their named Care Buddy, Rodasi operates on an initial 3-month minimum commitment.
If your family decides to discontinue service for any reason, you may submit a cancellation request with 15 days notice. All unused full calendar months will be refunded pro-rata with zero penalty fees.
4Plan Pausing Policy
Families traveling overseas for family visits or facing prolonged hospitalization may pause their active membership. A pause request requires 7 days advance notice and can range from 14 to 60 calendar days. All membership billing and visit allocations are completely frozen during the pause period and resume upon the agreed date.
5Pricing, Taxes, and What is Not Included
Membership plan prices cover the dedicated Care Buddy's professional time, coordination, and regular visits. Membership fees are exclusive of applicable 18% GST (added at billing).
What is Not Included in the Monthly Membership Fee:
- Doctor and specialist consultation fees.
- Hospital admission, diagnostic lab tests, ECG, and imaging fees.
- Prescription medications and medical supplies.
- Taxi transportation fares (billed directly at partner rate actuals, buddy rides in the same vehicle).
- Buddy overtime beyond the included plan hours (billed at ₹350/hour actuals in 30-minute blocks, confirmed beforehand).
Rodasi maintains a strict zero-commission policy: we never accept referral fees or kickbacks from hospitals, pharmacies, or diagnostic labs. Families pay direct actuals.
6Parental Dignity & Safety
Every Care Buddy is background-checked before their first visit. Care Buddies operate with total respect for parental autonomy, religious preferences, and personal dignity. Rodasi reserves the right to suspend services if buddy safety is compromised.
7Governing Law and Dispute Resolution
These terms are governed by the laws of India. Any legal dispute or claim arising out of or related to Rodasi services will be subject to the exclusive jurisdiction of the competent courts in Calicut, Kerala.