Refund, Pause & Cancellation Policy
Last updated: November 2026 • Clear, transparent commercial rules for families abroad.
Pro-Rata Full Refund
Unused full months refunded with 15-day notice. Zero penalty fees.
Flexible Plan Pauses
Pause for 14 to 60 days for family trips or hospital stays with 7-day notice.
5-7 Day Processing
Direct refund back to your original payment channel via Razorpay.
1Zero Upfront Payment & Free Consultation
Registering on Rodasi costs ₹0 today. There are no mandatory upfront deposits or reservation fees. You only begin membership billing after your Care Buddy and coordinator conduct a thorough onboarding discussion on WhatsApp and you approve the care plan.
23-Month Minimum Commitment & Pro-Rata Refund
Eldercare requires familiarity, trust, and continuity. To ensure your parents receive consistent care from a dedicated buddy rather than rotating faces, all Rodasi care memberships begin with an initial 3-month minimum commitment.
If your family circumstances change or you wish to withdraw for any reason:
- Provide written notice of 15 days via WhatsApp or email.
- You will receive a 100% pro-rata refund for all unused full calendar months.
- There are no hidden administrative charges, cancellation penalties, or exit fees.
3Plan Pausing Rules (Family Travel & Hospital Stays)
We understand that families frequently travel or face unexpected health events. You do not need to cancel your membership if care needs to be temporarily suspended:
- Eligible Reasons: Extended family vacations abroad, parents traveling outside Kerala, or prolonged inpatient hospital stays.
- Notice Required: 7 days advance notice before the requested pause start date.
- Allowed Duration: Pause periods can range from 14 calendar days up to 60 calendar days per membership year.
- Billing Freeze: Membership billing and visit countdowns are completely frozen during the active pause window and reactivate seamlessly on your specified resume date.
4Refund Processing & Timeline
Refund requests can be initiated at any time by messaging our Care Operations desk:
How to Submit a Refund or Pause Request:
• Official WhatsApp Support: +91 94960 97611
• Email Support: care@rodasi.com
Approved refunds are processed within 5 to 7 business days back to the original bank account, debit/credit card, or international payment method used during billing.