Privacy Policy & Parental Consent

1Who Holds and Controls Your Data

The data controller responsible for all personal information collected through Rodasi is Zynthexion Technologies Private Limited, an incorporated company registered in Kerala, India (referred to as "Rodasi", "we", "us", or "our").

If you have any questions regarding how your family's data is gathered, stored, or processed, you can reach our dedicated team directly at care@rodasi.com.

2What We Collect and Why

We believe in collecting only what is strictly necessary at each stage of your journey:

• At Initial Sample & Inquiry Stage (Now): We collect only your Name, WhatsApp phone number, Country, source, and timestamp. No health notes, medical records, or parents' names are asked or stored at this stage. We collect this solely to answer your questions and send you real sample WhatsApp updates and voice notes.
• Team Email Alerts: When you submit a sample request, automated team email alerts receive only your lead ID, first name, and country. Full contact details remain strictly in the admin portal behind authenticated login.
• WhatsApp Links: Prefilled WhatsApp links on our website contain no personal or health details in the URL.
• At Formal Sign-up (Later): Only once you choose to start a membership do we collect parent home address, local emergency contacts, and doctor details needed to perform home visits safely.

3Consent at Two Stages

We keep parental consent clear and separate from introductory inquiries:

Every Care Buddy is background-checked before their first visit, and we always introduce ourselves respectfully to verify parent comfort and dignity.

4How We Use Your Data

We process collected data solely for the following legitimate care purposes:

• Pairing your family with a dedicated Care Buddy in Kochi who is background-checked before their first visit.
• Escorting parents to scheduled doctor consultations and facilitating outpatient clinic registration.
• Checking medications against prescriptions to inform doctors of discrepancies and coordinating doorstep pharmacy refills.
• Transmitting timely voice notes, appointment summaries, and visit photos directly to family members over WhatsApp.
• Dispatching rapid ambulance coordination and notifying family during medical emergencies.

5Data Retention Period

We maintain your family's care records for the active duration of your membership, plus a standard retention window of 90 calendar days after membership ends.

This 90-day window ensures continuity if your family reactivates service or requires previous medical checkup notes. Following the conclusion of 90 days, all sensitive medical slips, prescription images, and audio voice files are permanently and irreversibly purged from our active databases.

6How to Delete Your Data (Right to Erasure)

You maintain full ownership of your family's personal data. You may request the immediate deletion of all parent profiles, medical records, and WhatsApp conversation history at any time.

To initiate data deletion:

7Grievance Officer & Complaints Contact

In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) standards of India, the designated Grievance Officer for Rodasi is: